Signing in and setting up your PIN

Sign in with your account's phone number and access code, then set a PIN for faster sign-in on this device. This article covers Single User mode in the new Time Portal Mobile app.

Before you begin

Have the phone number and four-digit access code provided for your account.
Connect to the internet for your first sign-in on this device and the initial company download.
If you do not know your sign-in information, contact your supervisor or company administrator.

Your access code and PIN serve different purposes. Use your phone number and access code to set up your account on a device. You choose a PIN for subsequent sign-in on that device.

1. Sign in with your access code

Open Time Portal Mobile.
Choose your preferred language from the control in the upper-right corner.
If the PIN field is displayed, select Switch to Access code login.
Enter the Phone number associated with your account and your four-digit Access code.
Select Log in.

Access-code sign-in screen with a language selector, Phone number, Access code, and Log in controls.

Use your own account information. If the app reports that your account does not have mobile access, ask your company administrator to check your access.

2. Set your PIN when prompted

On Set PIN, enter a four-digit number in PIN.
Enter the same four digits in Confirm PIN.
Select Save.

Set PIN screen showing PIN, Confirm PIN, and Save.

Both entries must match. If the app says the PIN is already in use, choose another one: each account on the same device must have a different PIN.

Keep your PIN private. Setting a PIN here does not change the access code supplied for your account, and does not set up another device.

3. Finish the initial download

The app needs to download company information before you can start recording work. Keep it open and connected while Sync finishes. After a successful setup, select OK to continue.

If setup cannot finish, read Sync details, check your connection, and select Try again. You cannot begin offline work on this device until its initial setup is complete.

When Home opens, check the displayed name to confirm that you are signed in to your own account.

Sign in with your PIN next time

Open the app's sign-in screen.
If the phone number and access code fields are displayed, select Switch to PIN login.
Enter the four-digit PIN you set on this device.
Select Log in.
Confirm your account name on Home before recording work.

After successful initial setup, an established account can sign in offline using information saved on this device. When you sign in online, the app starts Sync. Keep it open and review the result.

If you forget your PIN

Select Switch to Access code login and use your phone number and access code. After signing in, open the menu and select PIN to set a replacement. If you do not know your access code, contact your company administrator.

Do not uninstall the app or clear its data to resolve a sign-in problem while it contains work waiting to upload.