If a job, location, crop variety, or other selection is missing, check the work form and downloaded company information. This article covers Single User mode in the new Time Portal Mobile app.
1. Check the account and field
- Confirm your account name on Home.
- Open Clock in and select the relevant row under Work details.
- If the selector has a search or filter, clear it and check the list again.
- Scroll through the form to look for fields below the visible area.
Example with sample data. Your company's settings determine which fields appear.
2. Check related selections
- Location: a selected grower can affect the available locations. Review the grower and location together. Choose No selection in Grower to clear that filter.
- Piece rate and Unit of measure: these apply to piece and hourly-plus-piece jobs. Select the appropriate job first.
- Crop variety: this field appears when your company tracks crop varieties.
If you change a job, grower, or location, review the other selections again. A related value may need to be chosen again. Ask your supervisor if you are unsure which combination is correct.
Location and Crop variety appear only when company tracking is enabled. A separate company policy determines whether each is required. Optional fields can be cleared using No selection.
Use default in Job, Location, and Crop variety uses an employee default first, then crew, then company. If a required default cannot be resolved, select a valid value or ask your supervisor. See Clocking in.
3. Refresh company information
If the expected selection is still missing, connect to the internet and open the menu, then select Sync. Keep the app open and read Sync details.
Manual Sync refreshes downloaded lists and may upload eligible work. Review any records needing correction before starting it.
After sync, reopen the selector and check again. If Sync reports an error, follow the message rather than assuming the list is current.
If you are offline
You can use selections already downloaded during setup. New or updated company items need a successful online sync before they become available on this device.
Do not choose an unrelated job or location simply to satisfy a required field. Contact your supervisor for instructions if the correct selection is unavailable.
Ask your company administrator
If refreshing does not resolve the issue, provide the missing item's name or code, the field where you expected it, any related selections, and the Sync result. Your administrator can check the company configuration and whether the item should be available to you.
If the whole form is read-only, see Why a record cannot be changed or approved. This is different from a missing list item.
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