Providing a signature or reason when required

During workday approval, Time Portal Mobile may ask you to select a reason, provide a signature, or both. Complete the steps shown after reviewing your work. This article covers Single User mode in the new app.

Before you begin

Open Approval summary by selecting Yes, I'm done after clocking out, or Items to approve on Home. Check the workday, records, and total hours before continuing.

If the records are incorrect, leave the approval review and correct eligible records in Time records first. Ask your supervisor for help if a needed correction is unavailable. Do not approve work you believe is incorrect.

Why am I being asked for a reason?

A reason may be required when completed hours are less than the known contract hours for the workday. The Reason required step shows the hours comparison so you can review it.

The steps depend on the workday and company requirements. If a reason is not required, the app skips this step. If expected hours are unavailable, you can still review and approve the recorded work.

Select a reason

On Reason required, compare Hours worked with Contract hours.
Select the reason row.
Choose the reason from your company's list that accurately describes the situation.
Check the selected reason when you return to Approval summary.
Select Continue if a signature step follows. Otherwise, select Approve work when ready to finish.

Reason required comparing two hours worked with eight contract hours, with Personal appointment selected as a sample reason.

Sample hours and reason. Choose the reason appropriate to your workday.

If none of the available reasons fits, or the contract hours look wrong, ask your supervisor for guidance before approving. Selecting a reason does not change the hours you recorded.

Provide your signature

When your company requires a signature, the next step is Add your signature. Sign to confirm your agreement with the work and total hours shown for that day.

Draw your signature inside the Sign here area.
If you need to start again, select Clear and redraw it.
Use Back to Reason or the available back-step control if you need to revisit an earlier step.
When your review and signature are complete, select Approve work.

Add your signature step with an empty Sign here area, Clear, Approve work, and Back to Reason controls.

The example shows an empty signing area. A required signature must contain your drawing before you can finish approval.

Confirm that approval finished

Wait for Approval complete. Selecting a reason, drawing a signature, or selecting Continue does not by itself save the final approval.

The confirmation means your approval is saved on this device. Upload the approved work so your employer receives it. See Uploading your records.

If Review next day appears, each following day has its own review. The app clears the previous day's reason and signature; provide the information requested for the next day.

If you cannot continue

A reason is required: select a reason before continuing or approving.
A signature is required: draw inside the signing area. If you selected Clear, draw it again.
The work changed while you reviewed it: reopen Approval summary and check the current records before trying again.
You cannot supply an appropriate reason or signature: ask your supervisor for help rather than choosing an inaccurate reason or signing for someone else.

After initial setup, these steps work offline with the downloaded information on the device. Reconnect later to upload the approved work.